This catalog is a business-to-business (B2B) wholesale and private label platform. We are a supplement manufacturer, not a consumer retailer. This policy explains — in plain language and in detail — what information we collect when you browse our catalog, request a quotation, download a PDF catalog, or contact us, why we collect it, who we share it with, how long we keep it, and the rights you have over it under the EU/UK GDPR, the California Consumer Privacy Act as amended (CCPA/CPRA), and other applicable laws.
This catalog is operated by H₂life, a dietary supplement manufacturer offering OEM / ODM contract manufacturing, private label and wholesale supply to distributors, retailers and brand owners.
For any privacy question, request or complaint, email us at h2life@hydrogenoem.com with the subject line "Privacy Request". We respond within 30 days (or 45 days where a CCPA extension applies).
We only ask for what a genuine B2B enquiry needs:
| Where | What we collect | Required? |
|---|---|---|
| Quote request / WhatsApp checkout | Contact name, company name, country, email address, WhatsApp / phone number (with country code), selected SKUs, quantities, and any message or specification you type | WhatsApp number required; others optional |
| "Add your company details" PDF form | Your company name, contact name, email, WhatsApp / phone, and an optional price markup (used only to render a white-label PDF catalog for your own customers) | Optional |
| Email / WhatsApp / phone correspondence | The content of your messages, quotations we send, samples requested, artwork and specifications | As needed |
When you open the catalog we record technical and usage information. This is used to answer enquiries properly (for example, to know which products a buyer looked at before writing to us), to measure our advertising, to detect abuse, and to improve the catalog. Specifically:
| Category | Examples |
|---|---|
| Network | IP address, approximate location derived from IP (country, region/state, city), ISP / organization, AS number, time zone, whether the IP belongs to a VPN, proxy, hosting provider or mobile carrier |
| Device & software | Device type (desktop / mobile / tablet / bot), operating system, browser, screen resolution, device pixel ratio, browser language |
| Visit context | Referring URL and host, landing page, full page URL, UTM parameters
(utm_source, utm_medium, utm_campaign, utm_term,
utm_content), a client token if you followed a personalised link |
| Behaviour | Products viewed, products added to or removed from the quote list, product comparisons, sample requests, PDF exports and prints, WhatsApp / email clicks, navigation clicks, outbound links, filters, sorting, currency and view changes, search terms |
| Engagement | Scroll depth, time on page, session duration, first and last activity time, number of page views and events |
| Conversion | Whether the visit resulted in a quote request, and the internal reference number of that request, so we can attribute enquiries to campaigns |
| Server logs | Standard web server access logs (IP, user agent, requested path, status, timestamp) |
Behavioural events are stored with a timestamp, the page section, the SKU involved (if any), a short text label and a CSS selector identifying the element clicked. We do not record keystrokes inside contact fields and we do not record the content you type into form fields other than the search box and the details you deliberately submit.
| Technology | Purpose | Type |
|---|---|---|
h2life_vid_v1 (local storage) | Random visitor ID that links your page views, clicks and eventual quote request into one session record | First party, essential for our analytics |
h2life_vfirst_v1 (local storage) | Remembers whether this is your first visit | First party |
h2life_quote_v1 (local storage) | Keeps the products you added to your quote list so they are still there when you come back | First party, functional |
h2life_agency_v1 (local storage) | Saves your company details for the white-label PDF catalog so you do not retype them | First party, functional |
h2life_theme (local storage) | Remembers light / dark display preference | First party, functional |
_fbp / _fbc (cookies) | Set by Meta Pixel — browser identification and click identification for ad measurement | Third party, advertising |
| Meta Pixel + Conversions API | Reports page views, content views, add-to-cart, checkout initiation and Lead events back to Meta so we can measure and optimise our advertising | Third party, advertising |
The white-label PDF details you type (company, contact, email, WhatsApp, markup) are stored in your own browser's local storage and are only transmitted to our server when you actually generate the PDF, where they are used solely to render that document.
Controlling cookies: you can block or delete cookies and local storage in your browser settings
(Chrome → Settings → Privacy and security → Site settings; Safari → Settings → Privacy; Firefox → Settings →
Privacy & Security). Blocking local storage will not break the catalog, but your saved quote list may be
lost. You can also opt out of Meta advertising in your Facebook / Instagram ad settings, or use a
browser extension or ad blocker that blocks connect.facebook.net.
We do not use your information for automated decision-making or profiling that produces legal effects for you, and we do not sell your personal information.
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Responding to enquiries, preparing quotes, samples and orders | Steps taken at your request prior to entering a contract; performance of a contract |
| Analytics, visitor logs, ad measurement, service improvement | Legitimate interests — running a B2B wholesale business, understanding buyer demand and securing the site |
| Security, fraud and abuse prevention | Legitimate interests |
| Meta Pixel / advertising cookies | Consent, where required by the ePrivacy Directive in your country; otherwise legitimate interests |
| Retaining business, tax and export records | Compliance with a legal obligation |
| Defending legal claims | Legitimate interests |
Where we rely on legitimate interests, we have weighed those interests against your rights and concluded that a B2B buyer visiting a wholesale catalog reasonably expects us to record which products were viewed so that we can answer the resulting enquiry. You may object at any time (see §10).
We are established in the People's Republic of China and our servers and sales team are located there. If you visit from the EEA, the UK, Switzerland or California, your information will be transferred to and processed in China, a jurisdiction that has not been found to provide an equivalent level of protection by the European Commission or the UK government.
Where required, we rely on one or more of the following safeguards:
You may request a copy of the relevant safeguards by emailing h2life@hydrogenoem.com.
| Data | Retention |
|---|---|
| Visitor / behavioural analytics records | Up to 12 months; in practice we routinely delete records older than 90 days |
| IP geolocation cache | 30 days from the last lookup |
| Quote requests & lead records | Up to 5 years from the last contact, to support ongoing business relationships, warranty, tax and export record-keeping |
| Business correspondence, quotations, contracts | Duration of the relationship plus the statutory retention period (commonly 5–10 years) |
| Server access logs | Typically 30–90 days, then rotated |
| Data you asked us to delete | Deleted or irreversibly anonymised, except where a legal obligation requires us to keep a minimal record |
Email h2life@hydrogenoem.com with the subject "Privacy Request" and tell us what you want. Include the email address or phone number you used with us so we can locate your records. We will verify your identity before acting, and we will never ask for more information than necessary to do so. We respond within 30 days (CCPA allows one 45-day extension, which we will tell you about if needed). There is no charge unless a request is manifestly excessive.
connect.facebook.net with an ad blocker, or
opt out in your Facebook ad settings.Some browsers transmit a "Do Not Track" (DNT) signal or a Global Privacy Control (GPC) signal. This catalog does not currently change its behaviour in response to DNT, because there is still no common industry standard for interpreting it. We do record whether your browser sent a DNT signal. If you wish to stop analytics collection, please use the controls in §11 or email us and we will exclude your records.
We protect the information we hold with measures appropriate to the risk, including:
No online service is completely secure. If you believe your interaction with us has been compromised, contact h2life@hydrogenoem.com immediately.
This catalog is a wholesale B2B platform intended for businesses. It is not directed to children, and we do not knowingly collect personal information from anyone under 16 (or the applicable age of digital consent in your jurisdiction). If you believe a minor has submitted information to us, email us and we will delete it.
The catalog links to WhatsApp (wa.me), email clients, our other domains and, occasionally,
certification or partner sites. Once you leave this catalog, the destination's own privacy policy governs
what it does with your data. We are not responsible for the practices of third-party sites.
We may update this policy when our practices, our website or the law changes. The "Last updated" date at the top always reflects the current version. Material changes will be announced on the catalog home page or by email to active contacts where appropriate. Continuing to use the catalog after a change means you accept the updated policy.